Question 1

How do I make a reservation?

Accepted Answer

You can book online through our website, call us at +1 250-814-6000, or email info@revycar.ca. Online booking is available 24/7 and provides instant confirmation.

Question 2

What is your cancellation policy?

Accepted Answer

Free cancellation is available up to 48 hours before your scheduled pickup. Cancellations within 48 hours may incur a fee equal to one day's rental. No-shows are charged the full rental amount.

Question 3

Can I modify my reservation?

Accepted Answer

Yes! You can modify your reservation online or by contacting us. Changes are subject to availability. Date extensions can usually be accommodated if the vehicle is available.

Question 4

Is a deposit required?

Accepted Answer

A security deposit or credit card hold is required at pickup. The amount varies by vehicle type and your insurance coverage. This is released after the vehicle is returned in good condition.

Question 5

Do I need insurance to rent a vehicle?

Accepted Answer

Yes, valid insurance coverage is required. BC residents are typically covered through their ICBC Autoplan. Out-of-province and international visitors may need to arrange separate coverage.

Question 6

What insurance do BC residents need?

Accepted Answer

If you have a valid BC driver's license and ICBC Autoplan insurance, your coverage typically extends to rental vehicles. We recommend confirming with ICBC or your broker before pickup.

Question 7

What about out-of-province or international visitors?

Accepted Answer

Out-of-province Canadians should check if their auto insurance extends to BC rentals. International visitors typically need to purchase coverage through our booking partner or verify their credit card/travel insurance provides coverage.

Question 8

Do all vehicles have mountain-rated tires?

Accepted Answer

Yes! All vehicles are equipped with 3-peak mountain snowflake rated all-season tires year-round at no additional cost. These tires are rated for mountain highway travel in every season.

Question 9

Can I request a specific vehicle?

Accepted Answer

You can select your preferred vehicle category and model when booking. We do our best to provide the exact vehicle booked, but reserve the right to provide an equivalent or upgraded vehicle if necessary.

Question 10

Are there AWD/4WD vehicles available?

Accepted Answer

Yes! Most of our fleet consists of AWD or 4WD vehicles, ideal for mountain driving. All SUVs and crossovers in our fleet have all-wheel or four-wheel drive.

Question 11

What accessories are available?

Accepted Answer

We offer roof racks, luggage boxes, ski/snowboard racks, bike racks, child seats, and more. Accessories should be reserved in advance and are subject to availability.

Question 12

Where is your pickup location?

Accepted Answer

Our main location is at 103 2nd St E in downtown Revelstoke. For airport pickups, we provide detailed instructions specific to each airport (YVR, YLW, YYC, YEG).

Question 13

What are your hours?

Accepted Answer

Standard hours are Monday-Friday 8am-6pm, Saturday 9am-5pm, Sunday 10am-4pm. Self-serve pickup is available 24/7 for most vehicles, allowing flexibility for early/late arrivals.

Question 14

Can I do a one-way rental?

Accepted Answer

Yes! We offer one-way rentals between Revelstoke and airports (YVR, YLW, YYC, YEG). One-way fees apply and vary by distance. See our Airports page for details.

Question 15

What if my flight is delayed?

Accepted Answer

No problem! Provide your flight number when booking and we'll monitor for delays. Self-serve pickup means you can collect your vehicle whenever you arrive. Just let us know about significant delays.

Question 16

What is the fuel policy?

Accepted Answer

Vehicles are provided with a full tank and should be returned full. If returned with less fuel, we'll refill at market rate plus a $20 service fee. Nearby gas stations are convenient for refueling before return.

Question 17

What is included in the rental price?

Accepted Answer

All rentals include unlimited kilometers, mountain-rated all-season tires (year-round), 24/7 roadside assistance, basic liability coverage, one additional driver free, and no young driver fees (21+).

Question 18

Are there any hidden fees?

Accepted Answer

No hidden fees! Our pricing is transparent. Additional charges only apply for optional services (accessories, one-way fees) or situations like late returns, cleaning fees if the vehicle requires extra cleaning, or fuel if not returned full.

Question 19

What payment methods do you accept?

Accepted Answer

We accept major credit cards (Visa, MasterCard, American Express). Debit cards may be accepted with additional requirements. Payment is collected at pickup.

Question 20

Do you offer weekly or monthly rates?

Accepted Answer

Yes! Weekly rentals include a discount equivalent to one free day. Monthly rentals offer additional savings. Contact us for long-term rental rates.

Question 21

Which airport is closest to Revelstoke?

Accepted Answer

Kelowna (YLW) is the recommended airport for Revelstoke, about 2.5 hours away via Highway 97A and the Trans-Canada. It offers the shortest drive with well-maintained routes year-round.

Question 22

How far is Calgary airport from Revelstoke?

Accepted Answer

Calgary International Airport (YYC) is approximately 4.5 hours from Revelstoke via the Trans-Canada Highway through the Canadian Rockies. The drive passes through Banff and Golden with stunning mountain scenery.

Question 23

Are there shuttles or buses to Revelstoke?

Accepted Answer

Yes, shuttle services operate between Revelstoke and major airports. BC Transit and resort shuttles also make car-free stays workable for visitors who plan to stay in town. Contact us for current shuttle provider recommendations.

Question 24

Are winter tires required for driving to Revelstoke?

Accepted Answer

Yes. Winter tires or chains are mandatory on most BC highways from October 1 to April 30. All RevyCar vehicles come equipped with 3-peak mountain snowflake rated tires year-round, so you're covered when you rent with us.

Question 25

What is the minimum rental age?

Accepted Answer

Drivers must be at least 21 years old with a valid driver's license. There are no young driver surcharges for drivers 21-24.

Question 26

Can I take the vehicle outside BC?

Accepted Answer

Yes, you can drive within Canada. Travel to the United States requires advance approval and may have additional requirements. International travel is not permitted.

Question 27

What happens in an accident or breakdown?

Accepted Answer

Contact our 24/7 roadside assistance immediately. For accidents, ensure everyone is safe, contact police if required, and document the scene. We'll arrange a replacement vehicle if needed.

Question 28

Can I bring pets in the vehicle?

Accepted Answer

Pets are allowed with advance notice. We ask that pets be secured (crate or harness) and a cleaning fee may apply if the vehicle requires extra cleaning upon return.

Frequently Asked Questions

Booking & Reservations

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Pickup & Return

Pricing & Payment

Getting to Revelstoke

General

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Rates & Pricing

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Airport Pickup

Insurance Guide

Services & Add-ons

Revelstoke Car Rental

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