Accidents & Incidents
Know what to do in case of an accident or vehicle incident. Step-by-step guidance to keep you safe.
CALL USWhat to Do — Step by Step
Ensure Safety
Check yourself and your passengers for injuries. If anyone is hurt or there is a hazard, call 911 immediately. Move to a safe location if possible without leaving the scene.
Contact the Police
In BC, you must report a collision involving injury, a hit-and-run, or property damage above the statutory reporting threshold to the police. Even for minor incidents, a police report helps the claim. Call the local RCMP non-emergency line or 911 if needed.
Document Everything
Take photos of all vehicles involved, damage, license plates, the surrounding area, and any road conditions or signage. Exchange names, phone numbers, and insurance information with the other driver(s). Note the time, date, and location.
Call RevyCar
Contact us at +1 888-587-1772 as soon as it is safe to do so. We will guide you through next steps, arrange a replacement vehicle if needed, and help with the insurance process.
Complete an Incident Report
We will provide you with an incident report form. Fill it out as completely as possible while the details are fresh. Include all photos and the police file number if one was issued.
Insurance & Financial Responsibility
Your financial exposure depends on your coverage.
With the Standard Waiver
Every rental carries the fleet’s ICBC third-party liability, with a $5M limit. On the Standard damage waiver you pay up to $2,500 for collision and up to $200 for comprehensive, per event. Decline the waiver and there is no cap.
With the Enhanced Waiver
If you added the Enhanced damage waiver ($13/day), collision is capped at $1,000 per event and comprehensive at $0. Windshield replacement is $300 under every option.
Our waivers are RevyCar contractual damage waivers, not insurance policies. Personal auto insurance (e.g., ICBC Autoplan) or credit card coverage may also apply. See our Insurance page for details by renter type.
Non-Collision Incidents
Windshield or Glass Damage
Rock chips and cracks are common on BC mountain highways. Report them to us. Windshield replacement is $300 under every option, including Enhanced; a chip that can be repaired is $40 on the Standard waiver or if you declined it, and $0 with Enhanced.
Animal Strikes
If you hit wildlife, pull over safely and contact us. Do not approach the animal. This is typically covered under comprehensive insurance.
Theft or Vandalism
File a police report immediately and contact us. Comprehensive coverage applies. Keep the police file number for your records.
Parking Lot Damage
Document the damage with photos. If another vehicle was involved, leave your information and try to locate the other driver. Report to us within 24 hours.
Questions About Coverage?
Review our insurance options before your trip so you know exactly what to expect.